Frequently asked questions
about the consumer centres
- Why go to a consumer centre?
- How do the consumer centres finance themselves?
- What issues do the consumer centres provide advice on?
- Where is the nearest advice centre?
- Is it possible to get advice by telephone?
- Why do I have to pay for advice?
- Is the advice I get really independent?
- What are the core tasks of the consumer centres?
- What have the consumer centres achieved for consumers?
- What is the legal basis for the legal advice provided by the consumer centres?
- Is there really a difference between the consumer centres and the Stiftung Warentest consumer information service?
- Can I also become a member at the consumer centres?
Frequently asked questions
about the Federation of German Consumer Organisations (vzbv)
- Can one also get advice directly from the Federation of German Consumer Organisations?
- How do the Federation of German Consumer Organisations and the consumer centres work together?
- How is the work of the Federation of German Consumer Organisations financed?
- If most of the money comes from the Federal Ministry of Consumer Protection - how independent can the Federation of German Consumer Organisations really be?
- Is there an alternative to funding from the state?
- What is the difference between the Federation of German Consumer Organisations and the Stiftung Warentest consumer information service?
- How does the Federation of German Consumer Organisations determine the priorities of its work?
- What has the Federation of German Consumer Organisations achieved for the consumer with its lobbying work up till now?
- How successful are the legal actions brought by the Federation of German Consumer Organisations?
